FAQ

Orders are typically processed within 3-6 business days. During promotional or sale periods, kindly allow us 5-8 business days to process your order.

Orders will be dispatched via your selected shipping method at checkout through USPS.

Shipping costs are computed by our carrier based on factors including your order's total value, weight, package volume, and destination.

We do not currently ship internationally yet. Our shipping is US only currently.

Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days (this does not include weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.

Just find your product on our site, scroll down and you will see an option to leave your review!

We encourage both good and bad feedback however explicit or inappropriate language or media included in a review will result in a review being deleted.

Our number one goal is to make sure that every customer receives the highest quality product and that they are happy with what they receive. With that in mind all inquiries for a return will be reviewed.

Request for a return does not guarantee a return will be approved. If certain criteria is met and a request for return is granted a customer will either be given a refund for the purchase or an in-store credit. If a return is granted, your refund or in-store credit will issue once the item has been sent back and received by our team. After the return has been issued please allow up to 5 business days for in store-credit or refund amount to show up in your bank account. If you do not see it by the 6th business day please reach back out to us so we can figure out why it is not appearing. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To start a return or if you have any questions regarding our return policy, you can contact us at madebyjulietnaris@gmail.com. 

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We accept exchanges for all items up to 15 days from the date of delivery of your purchase. Exchanges will only be granted if a product has not been used and is not damaged. For exchange requests please reach out to madebyjulietnaris@gmail.com. Customers are responsible for shipping fees if an exchange is requested. 

We are currently an online boutique only and do not have a physical location for customers to shop in person.

We are looking to expand and give in person shopping options to our customers.

If you are interested in carrying some of our products, you can fill out our "become a retailer" form.

What is a Brand Ambassador?

A brand ambassador is someone who represents our brand and promotes our products such as through social media. They are given exclusive discounts and free products in return for sharing and reviewing our products to new audiences.

Are ambassadors paid?

Our ambassador program is not a paid partnership program.

What perks do I get as a brand ambassador?

• Exclusive Discounts: Receive special discount codes to share with your followers and use for yourself.
• Free Products: Get early access to new collections and receive complimentary products in the form of "PR Packages" to showcase.
• Community Support: Joina supportive community of like-minded ambassadors and grow together.

What are looking for in an ambassador?

• Active social media presence with engaged followers
• Genuine passion for our brand and products
• Commitment to creating authentic, quality content
• Willingness to share honest reviews and feedback
• Alignment with our brand values and aesthetic

Disclaimer

We appreciate your interest in our ambassador program! However, we want to make it clear that applying does not guarantee approval. Our selection process involves carefully considering many factors. One of these factors is the number of current ambassadors we already have. This means that even if you meet our general criteria, we may not be able to accept every applicant. We are looking for a diverse group of ambassadors who represent our brand well and fit into our community. We want to ensure that our team is balanced and that we can support our ambassadors effectively. If you apply, please understand that while we appreciate your enthusiasm, not everyone will be chosen. Thank you for your understanding, and we encourage you to apply if you feel you would be a great fit!

1. Scroll to the top of our website.
2. Click "About" on our menu.
3. Click "Become an Ambassador."
4. You will be redirected to our brand ambassador page. Where you will find information about our program and the form to apply.
5. Scroll down on the page until you see a button that says, "Apply Now" which is located right after our "What we're looking for" section.
6. You should be redirected to our become an ambassador form. Fill out the information within the form.
7. Once you are done filling out your information click the checkbox agreeing to our terms and conditions.
8. When you are finished click "Submit Application."

Disclaimer

We appreciate your interest in our ambassador program! However, we want to make it clear that applying does not guarantee approval. Our selection process involves carefully considering many factors. One of these factors is the number of current ambassadors we already have. This means that even if you meet our general criteria, we may not be able to accept every applicant. We are looking for a diverse group of ambassadors who represent our brand well and fit into our community. We want to ensure that our team is balanced and that we can support our ambassadors effectively. If you apply, please understand that while we appreciate your enthusiasm, not everyone will be chosen. Thank you for your understanding, and we encourage you to apply if you feel you would be a great fit!

A PR Package stands for a public relations package and refers to a package that is filled with our products and is receivable to our brand ambassadors.

If you would like to receive a PR Package please apply to our ambassador program. The application form is located on our "Become an ambassador" page.

1. Scroll to the top of our website.
2. Click "About" on our menu.
3. Click "Become an Ambassador."
4. You will be redirected to our brand ambassador page. Where you will find information about our program and the form to apply.
5. Scroll down on the page until you see a button that says, "Apply Now" which is located right after our "What we're looking for" section.
6. You should be redirected to our become an ambassador form. Fill out the information within the form.
7. Once you are done filling out your information click the checkbox agreeing to our terms and conditions.
8. When you are finished click "Submit Application."

Disclaimer

We appreciate your interest in our ambassador program! However, we want to make it clear that applying does not guarantee approval. Our selection process involves carefully considering many factors. One of these factors is the number of current ambassadors we already have. This means that even if you meet our general criteria, we may not be able to accept every applicant. We are looking for a diverse group of ambassadors who represent our brand well and fit into our community. We want to ensure that our team is balanced and that we can support our ambassadors effectively. If you apply, please understand that while we appreciate your enthusiasm, not everyone will be chosen. Thank you for your understanding, and we encourage you to apply if you feel you would be a great fit!